Appointment Policies and Pre-Visit Instructions

acne facial brooklyn

Policies, forms and pre-visit instructions

*This is a women-only studio.  There are no services for men at any time.

COVID policies In Studio: click here for policies

Lateness, Cancellation, Service Changes and Rescheduling Policy

The time you book is reserved just for you.  Your privacy is ensured because I work with one client at a time and do not take others while I am with you.  Accommodating late guests is often impossible without disrupting every other guest's schedule, and I want Calm to remain a relaxing environment for you with unhurried service.

If you are more than 10 minutes late, please keep in mind that I'll need to -

a.  shorten the service so we finish on time, and you will be responsible for full payment of the service(s) booked.

b.  or reschedule your appointment and charge a cancellation fee equal to 50% of the amount of the services booked. 

If you wish to change services booked, cancel or reschedule your services booked, please provide at least 48 hours notice on appointments 75 minutes or less, and 7 days for services 90 minutes or more, to avoid being charged a fee equal to 50% of the amount of  the services booked.  No-shows will be charged the full amount of the services booked.  By giving inadequate notice or no notice at all, you prevent someone else from being able to schedule that time slot. 

Mandatory Client Forms & Pre-Visit Instructions

Please complete your forms before your visit so we have the maximum amount of time for the service rather than paperwork.  Complete information about your current condition helps me determine which treatments will be safe and effective for you, even if you've had those treatments before.

All Clients:  COVID-19 Waiver plus Returning or New Client Form.  

New Client or away longer than 6 months?  Complete the New Client Form.

Return Visit Client?  Complete the Returning Client Form even if it was a recent visit.

Your information is confidential, and will be submitted securely when you click the "Submit" button at the bottom of the form.  Successful submissions show a Thank You page.
 

Before your service

Avoid - hair removal, exfoliating products, tanning beds and sun for at least 24 hours before your appointment.

Payment Forms
I am able to accept debit and credit cards and Apple Pay with contactless payment (bring your phone for this) and cash for your convenience.  If you have a Calm gift certificate, please bring it with you; the certificate needs to be presented if you plan to use it as payment.  


Location

I am at 332 Senator St., Ground Floor, Brooklyn, NY 11220 between 3rd/4th Aves. and 67/68th St.  Parking is street-only and difficult, so plan accordingly.  Please do not arrive more than 10 minutes before your appointment as I do not have a receptionist.  This is a women-only studio, there are no services for men.