Appointment Policies and Pre-Visit Instructions

acne facial brooklyn

Please read the following policies before booking.

*This is a women-only studio.  There are no services for men at any time.

Cancellation and Lateness Policy

The time you book is reserved just for you!  Your privacy is ensured because I work with one client at a time and do not take others while I am with you.  Accommodating late guests is often impossible without disrupting every other guest's schedule, and I want Calm to remain a relaxing environment for you with unhurried service.

If you are more than 10 minutes late, please keep in mind that I'll need to -

a.  shorten the time so we finish on time, and you will be responsible for full payment of the service booked.

b.  or reschedule your appointment and charge a cancellation fee equal to the amount of the service and time booked. 

If you wish to change, cancel or reschedule your appointment, please provide at least 24 hours notice to avoid being charged the full amount of the booked service and time. No-shows will also be charged the full amount of the time and service booked.  By giving inadequate notice or no notice at all, you prevent someone else from being able to schedule that time slot. 

Client Forms & Pre-Visit Instructions

Please complete the appropriate form below at least at least 24 hours before your appointment so we have the maximum amount of time for the service rather than paperwork.  I need to have complete information about your current condition so that I can decide what treatment will be appropriate (safe and effective) for you.  

New Client or away longer than 6 months?  Complete the New Client Form.

Return Visit Client?  Complete the Returning Client Form.  This form is for every visit you have so I can update your records and services as needed.  The information is vital for your safety.

​Your information is confidential, and will be submitted securely when you click the "Submit" button at the bottom of the form.

You'll know your form went through when you see a new page announcing successful submission.  It won't go through unless all required (astericked) questions are answered.

 
Before your facial

Avoid - facial hair removal, exfoliating products and sun for at least 24 hours before your appointment.  Avoid getting Botox or fillers at least for 1 week before your service.  

If you're planning an advanced service like Dermaplaning, Chemical Peel, Microdermabrasion, ReVitaPen or Light Treatments, please avoid all forms of exfoliation, including hair removal, on the area to be treated for 5-7 days before your appointment.  Retin A, retinols, Vitamin A and C serums, topical antibiotics, benzoyl peroxide, laser treatments, are all considered exfoliating.  Length of time will depend on the protocol you are using.  Contact me if you have questions about preparing for your service.
 
Payment Forms
I am able to accept debit and credit cards and cash for your convenience.  If you have a Calm gift certificate, please bring it with you; the certificate needs to be presented if you plan to use it as payment.


Location

I am at 332 Senator St., Ground Floor, Brooklyn, NY 11220 between 3rd/4th Aves. and 67/68th St. Train: R to Bay Ridge Ave stop, walk 2 blocks, turn left onto Senator St. Parking is street-only and difficult, so plan accordingly.  Please do not arrive more than 10 minutes before your appointment as I do not have a receptionist.  This is a women-only studio, there are no services for men.