FAQ - our skin care brands, hours, payments, shipping and more
Frequently Asked Questions
All skincare products are shipped from Calm Beauty Brooklyn. At this time we do not offer shipping outside of the US.
Services are for women only, by appointment.
Calm Beauty Brooklyn, 332 Senator St., Brooklyn, New York 11220 USA
Monday through Saturday, 8am to 6pm EST, except for all US federal holidays. All services are by appointment, please use the online scheduler. For skin care product information and orders, use the Online Store.
In-person store purchases - Cash, Visa, MasterCard, Amex, Discover.
Online purchases - Visa, MasterCard, Amex, Discover
Authorized Reseller - our brands
Calm Beauty Brooklyn is an authorized seller of Eminence Organic, Osmosis Skincare, Elke Brow Collection and Light Stim.
Orders are shipped Monday - Friday (except US federal holidays) via USPS First Class Mail or USPS Priority Mail. Orders placed before noon EST Monday through Friday will be shipped on the same day; orders placed after noon EST will be shipped the next business day. Orders will arrive in 4 - 8 business days or less. Tracking information will be emailed when your order is shipped.
Refunds, store credit, refusal of shipment:
Products may be returned unopened, sealed and in re-sellable condition within 30 days of receipt of shipment. No refunds are available for opened or used products. Gift certificates and services rendered are not eligible for refund or store credit.
Refused Packages are subject to a $15 Non-Delivery Fee. This fee will be charged to the payment form selected at checkout and will be subtracted from any refund or store credit.
If wish to return your product, contact us at email@example.com or 917-596-9535 and we will give you the option to either return the item for a refund or return the item for store credit. Calm Beauty Brooklyn offers FREE RETURN SHIPPING for customers returning for a store credit.
To ship back items requesting refund: Refunds will only be issued upon receipt and inspection of the items(s) to determine if the item is in sealed, unopened and in re-sellable condition. Pack the item(s) securely and include the Return Authorization Number. If the order is valued at $75 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service.
To ship back items for store credit: Once we issue a Return Authorization Number, we'll send you a FREE Return Shipping Label. Pack the items(s) securely, include the Return Authorization Number, and attach the Shipping Label we sent you.Ship your return to:
Calm Beauty Brooklyn
332 Senator St.
Brooklyn, NY 11220 USA
Credit card refunds are processed within 5 days of the item being received at our offices and certified as sealed, unopened and re-sellable.
We reserve the right to refuse or deny any return requests or refunds at any time based on policy or program abuse.
Contact information: firstname.lastname@example.org